1. INTRODUCTION

Welcome to Healthflowapp LLC, doing business as Vasflow. These Terms & Conditions ("Terms") govern your use of our services, website (www.Healthflowapp.com), and communication systems. By accessing our services or providing your contact information, you agree to these Terms.

2. SMS AND COMMUNICATION SERVICES

2.1 Types of Messages

By providing your phone number, you consent to receive text messages including:

• Appointment confirmations and reminders
• Prescription refill notifications
• Lab result availability alerts
• Preventive care reminders
• Health maintenance notifications
• Emergency notifications
• Patient satisfaction surveys
• Billing reminders
• COVID-19 and public health updates

2.2 Message Frequency

• Standard appointment communications: 2-3 messages per appointment

2.3 Messaging Rates and Charges

• Standard message and data rates may apply
• Charges are determined by your wireless carrier
• Trinova Healthcare is not responsible for any messaging or data charges
• Contact your wireless carrier for information about your messaging plan

2.4 Opt-Out Instructions

You may opt-out of messages at any time by:

• Healthflowapp LLC (DBA Vasflow)
• 6847 N. 9th Ave
• #336 Pensacola, FL 32504
• 844-VASFLOW
• After opting out, you will receive one final confirmation message.

3. SERVICE TERMS

3.1 Medical Services

We provide medical services in the USA. Services are subject to provider availability and medical appropriateness. Emergency services are not guaranteed; call 911 for emergencies. Telemedicine services are subject to additional terms and state regulations.

3.2 Appointments

• Missed appointments may incur a fee
• Late arrivals may require rescheduling
• Appointment reminders are courtesy services; you are responsible for keeping scheduled appointments

3.3 Payment and Insurance

• Payment is expected at time of service
• Insurance claims are filed as a courtesy
• You are responsible for knowing your insurance coverage
• Unpaid balances may be referred to collections
• Payment plans must be arranged in advance

4. WEBSITE USE

4.1 Patient Portal

• Keep your login credentials confidential
• Notify us immediately of unauthorized access
• Portal messages are not for emergencies
• Response time may be up to 2 business days

4.2 Website Content

• Content is for informational purposes only
• Not a substitute for professional medical advice
• We strive for accuracy but make no guarantees
• Content may be updated without notice

5. PRIVACY AND SECURITY

5.1 HIPAA Compliance

• We follow HIPAA privacy and security regulations
• See our Privacy Policy for details
• Protected Health Information (PHI) is secured
• Business Associate Agreements are maintained with vendors

5.2 Data Security

• We use industry-standard security measures
• Encryption for data transmission
• Regular security assessments
• Staff training on privacy and security

6. LIMITATIONS OF LIABILITY

6.1 Medical Advice

• Website content is not medical advice
• Always seek appropriate emergency care
• Contact our office for personal medical advice

6.2 Service Interruptions

• Electronic services may have downtime
• Alternative contact methods are available
• We are not liable for communication failures
• Critical issues should be handled by phone

7. TERMINATION OF SERVICES

We reserve the right to:

• Terminate services with appropriate notice
• Block abusive communications
• Discontinue electronic communications
• Require in-person visits when medically necessary

8. CHANGES TO TERMS

• We may modify these Terms at any time:
• Changes posted on our website
• Effective immediately upon posting
• Continued use implies acceptance
• Material changes may be directly communicated

9. GOVERNING LAW

These Terms are governed by:

• Florida state law
• Federal healthcare regulations
• HIPAA requirements
• Local healthcare ordinances

10. CONTACT INFORMATION